I Have a Web Site, What Else Should I be Doing Online?

I found a great post on the Duct Tape Marketing site that was very timely for me...To help website owners take full advantage of the most important online marketing opportunities, here are 3 things small businesses can do to attract and engage new customers. Content Publishing & Marketing - Consumers are interacting with multiple content … Continue reading I Have a Web Site, What Else Should I be Doing Online?

5 Tips for Improving Your Social Customer Service

Image via CrunchBase Back in the day, if you wanted support from a business, you had to go to where the business’s reps were. Be it via an 800 number, support forums, e-mail or chat, the business would set the rules about how quickly your inquiry was addressed. But with social media growing as a … Continue reading 5 Tips for Improving Your Social Customer Service

How do I get more business using social media?

Image via Wikipedia It’s always easier to just buy an ad.  There are people that will take your money and use it to produce a commercial, tv spot or print ad.  People will see your ad and a few of them may even come into your store if your ad has a good call to … Continue reading How do I get more business using social media?

7+ Tools for Turning the Tide

I had the honor yesterday of team teaching a social media 'bootcamp' with super smart social media guy Dana VanDen Heuvel [I know! Why was I team teaching with him?!]. Apparently Dana finds some value in my 'practical, tactical' approach to social media implementation so he asked me to share it with the class... Me? … Continue reading 7+ Tools for Turning the Tide

What companies need to ask when hiring a social-media consultant

Letting an outsider influence your brand’s social-media presence can be a scary thing. You’re giving a consultant or an agency an enormous amount of power over your brand — and probably paying them a pretty penny. You know you need help to make your social-media efforts bear fruit. But how can you be sure you’re … Continue reading What companies need to ask when hiring a social-media consultant

Social Media Marketing Bootcamp – Green Bay, December 3

I'm really excited that Dana VanDen Heuvel of MarketingSavant has asked me to join him in team teaching this Social Media Marketing Bootcamp in December. Dana's brilliant when it comes to social media strategy and I'm not so bad at practical, tactical social media tools... Nearly every local business can benefit from social media in … Continue reading Social Media Marketing Bootcamp – Green Bay, December 3

Has business social media hit the mainstream?

"SmartPulse — our regular reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social-media practices and issues. Our most recent poll question: Which statement best describes your business’ current approach to social media? We are experimenting — 41.88% We have a documented social-media marketing plan and metrics to track performance … Continue reading Has business social media hit the mainstream?