Image via CrunchBase Tell me again why I should monitor my brand online?The spotlight — or maybe the flood light — shines on bad customer service online. Companies should worry about public complaints and reports of their brand failures more than ever, suggests a new report from RightNow and Harris Interactive. Contrarily, they stand to … Continue reading Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service
Tag: CustomerService
The One Service Every Consultant Should Offer
Great stuff! "A participant of a recent webcast asked me if there is one service every consultant should offer. I didn't hesitate with my answer. Every practice, no matter how different, should offer clients a diagnostic assessment. You might refer to this service as a strategic review, a gap analysis, a business process evaluation, or … Continue reading The One Service Every Consultant Should Offer
Todd Lohenry 