Tag: Customer experience

Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Posted on by Todd Lohenry in Facebook, Social Media

Image via CrunchBase Tell me again why I should monitor my brand online?The spotlight — or maybe the flood light — shines on bad customer service online. Companies should worry about public complaints and reports of their brand failures more than ever, suggests a new report from RightNow and Harris Interactive. Contrarily, they stand to … Continue reading Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service →