Understanding online social behaviors

Here's a great presentation on 'Socialgraphics' I found online while researching for a speaking engagement tomorrow... Understand Your Customers' Social Behaviorshttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=socialgraphicsframeworkjan19final-100121000544-phpapp02&stripped_title=understand-your-customers-social-behaviorsView more presentations from Charlene Li. There's a recording to accompany the preso here.