Does a New Website Hold the Secret to Great Customer Service? | Fast Company

“Can online networking deliver us from the evil of bad customer service? Thor Muller is betting that ‘people-powered customer service’ will trump outsourcing and the impersonal call center. Muller is CEO and co-founder of getsatisfaction.com, a user-driven customer service community. Launched in September, 2007, the site provides forums where customers discuss problems with products and
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