via my tumblog.
I’ll be offline for about 5 days celebrating my 55th bday so don’t expect anything profound for awhile [and no smart-a$$ comments, either]…
“Can online networking deliver us from the evil of bad customer service? Thor Muller is betting that ‘people-powered customer service’ will trump outsourcing and the impersonal call center. Muller is CEO and co-founder of getsatisfaction.com, a user-driven customer service community. Launched in September, 2007, the site provides forums where customers discuss problems with products and